شروط الخدمة

1. Orders & Pre-Ordering Policy

• All desserts are made fresh to order.
• Customers must place their orders by before 8:00 PM to be eligible for next-day delivery.
• Once an order is placed and confirmed, it cannot be modified or cancelled.

 

2. Payment Policy

• We operate on a prepaid-only basis.
• Cash on Delivery (COD) is not available under any circumstances.
• All payments must be completed online at checkout to confirm the order.
• Orders without successful payment will not be processed.

 

3. Pricing & Taxes

• All prices listed on the website are in AED/ Dirhams and are inclusive of applicable transfer charges as per Ziina transfer terms.
• Prices are subject to change without prior notice, but confirmed orders will not be affected.

 

4. Product Information & Allergens

• While we take utmost care in preparation, our kitchen handles ingredients such as nuts, dairy, gluten, eggs, and soy.
• Cross-contamination may occur, and we do not guarantee allergen-free products.
• Customers are responsible for reviewing product descriptions and allergen information before ordering.

 

5. Images & Product Representation

• Product images on the website are for illustration purposes only.
• Actual products may vary slightly in appearance due to lighting/ size appeared in image, etc.

 

6. Customer Responsibility

• Customers must ensure all order details (delivery address, contact number, date) are accurate.
• Any loss or delay due to incorrect information will be the customer’s responsibility.

 

7. Intellectual Property

• All content on this website, including images, logos, text, and designs, is the property of “Reen UAE/ Reen Patisserie” and may not be used or reproduced without written permission.

 

8. Changes to Terms & Policies

• We reserve the right to update or modify these Terms & Policies at any time without prior notice.
• Continued use of the website implies acceptance of the updated terms.